Legal

Refund & Cancellation Policy

Last updated: 27 April 2026

We aim to be fair and transparent about how refunds and cancellations work. This policy applies to all services offered by GAds Pro Lab, including Google Ads campaign design, landing page design, conversion tracking, audits, retainer engagements and any custom services delivered through our network of specialists.

1. Nature of our services

Our services are professional, time-and-effort-based services delivered by senior strategists and specialists. As soon as you confirm a project and we begin work — including discovery calls, research, strategy preparation, creative production or campaign build — significant time and resources are committed to your account.

2. Cancellation by the client

You may cancel a project at any time by sending a written email to hello@gadsprolab.com. The applicable refund will depend on the stage of work at the time of cancellation:

• Before kickoff (within 48 hours of payment, no work started): Eligible for a full refund of the package fee, less any payment-gateway charges.
• After kickoff but before strategy delivery: Eligible for a partial refund of up to 50% of the package fee, depending on the time and resources already spent on discovery and research.
• After strategy delivery / build commenced: No refund will be issued for the package fee, as the work product (strategy document, audits, keyword maps, campaign plans) has already been produced and delivered to you.
• After campaigns are launched / landing pages delivered: No refund applies. The deliverables have been completed.

3. Cancellation by GAds Pro Lab

In rare circumstances, we may need to cancel an engagement — for example, if the work scope conflicts with our policies, the client materially breaches the engagement agreement, the brand involves disallowed categories, or a continued engagement is no longer feasible. In such cases, we will refund the unused portion of the package fee corresponding to work not yet performed, less reasonable costs already incurred.

4. Retainer engagements (Platinum & custom)

For monthly retainer engagements, either party may end the engagement by giving 15 days' written notice. Fees for the current and notice-period months are payable in full. No refund applies for partially used months.

5. Engagements booked through third-party platforms

GAds Pro Lab also operates as a verified service provider on freelance platforms including Upwork, Fiverr, and Freelancer.com. If you engaged us through one of these platforms:

• The engagement contract is governed by the platform's terms of service, not by this policy.
• Payments are held in the platform's escrow and released to us as per the platform's milestones.
• All refund, cancellation, and dispute requests must be raised inside that platform. The platform's dispute-resolution process is the sole channel for any financial dispute relating to the engagement.
• We are contractually unable to process refunds for platform-booked engagements outside of that platform.
• We will, of course, cooperate fully with any reasonable platform-side dispute resolution.

If you booked us via a freelance platform and need general help or clarification, you can email support@gadsprolab.com for context — but the refund itself must be requested through the platform.

6. Engagements booked directly with us

If you engaged us directly — meaning payment was made (i) on this website through our secure payment gateway, or (ii) via an invoice or payment link sent to you by GAds Pro Lab — refunds are governed by Sections 2, 3 and 4 of this policy. These are the only payment routes for which we directly process refunds.

7. Ad spend (paid to Google)

Ad spend (the amount you pay Google or other advertising platforms to run your ads) is paid by you directly to those platforms through your own ad account. We do not collect, hold or refund ad spend. Any disputes about ad spend should be raised with the relevant advertising platform.

8. Payment gateway & processing fees

Payment-gateway processing charges, bank charges, foreign-exchange charges and applicable taxes (such as GST) are non-refundable. Where a refund is approved, the gateway fee component will be deducted from the refund amount.

9. How refunds are processed (direct engagements only)

• All refund requests must be submitted in writing to hello@gadsprolab.com with your invoice number and reason for cancellation.
• We will acknowledge receipt within 2 business days.
• Approved refunds will be processed within 7–10 business days to the original payment method.
• Depending on your bank or card issuer, the credit may take an additional 5–7 business days to reflect in your account.

10. Disputes & chargebacks

If you have any concern about a charge or service relating to a direct engagement, please contact us first at support@gadsprolab.com so we can resolve it. We treat every concern seriously and work toward a fair outcome before any third-party dispute or chargeback process. For platform engagements, please use the dispute system inside that platform.

11. No guarantee of results

Refunds are not granted on the basis of campaign performance, lead volume, ROAS, conversion rates or revenue outcomes — these depend on many factors outside our exclusive control (auction dynamics, market conditions, competitor activity, your offer, your sales process, platform algorithm changes, etc.). Refunds apply only as set out above.

12. Contact

For any refund or cancellation request relating to a direct engagement (paid through this website or an invoice link from us):

GAds Pro Lab — Support
Existing client support & refunds: support@gadsprolab.com
Or raise a support ticket directly through our website.

For platform engagements, please raise the request inside Upwork, Fiverr or Freelancer.com directly.